Changing your mobile number in the UAE is not difficult, but it is important to update the number connected to your Emirates ID records when your phone number changes.
Your registered mobile number can be used for government services, OTP verification, digital applications and other important transactions. If your old number is no longer active, updating your information can help you avoid problems when accessing UAE government services.
The good news is that you do not necessarily need to replace your Emirates ID card simply because your mobile number has changed. The Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) provides a Data Update service for changing non-essential personal information such as your phone number, email address and address.
At Amer Smart Lounge, Customer Happiness Consultant Basima regularly assists customers with Emirates ID-related transactions and helps them understand which update or government service they actually need.
In this guide, we explain how to change your mobile number in Emirates ID in the UAE, the online process, requirements, fees and what you should do if your old mobile number is no longer active.
Can You Change the Mobile Number Linked to Your Emirates ID?
Yes. The ICP Data Update service allows eligible customers to update non-essential personal information, including their mobile number, email address and address.
According to ICP, the update can be completed through its digital channels. After submitting the required information and paying the applicable fee, the updated data is automatically updated in the relevant systems.
If you need help with Emirates ID applications, renewals or updates, you can also explore Emirates ID Services from Amer Smart Lounge.
How to Change Mobile Number in Emirates ID in UAE
The process is handled through the ICP Data Update service.
Step 1: Access the ICP Data Update Service
Visit the official ICP website and select the Data Update service.
The service is designed specifically for updating non-essential personal information, including your mobile number.
Step 2: Log In Using UAE Pass
The ICP Data Update service requires you to log in using UAE Pass.
Make sure you have access to your UAE Pass account before starting the application.
Step 3: Select the Information You Want to Update
Enter the new information you want to update.
For a mobile number change, provide your new UAE mobile number accurately.
ICP states that at least one of the following details must be updated to proceed with the request:
Mobile number
Address
Email address
If you are only changing your mobile number, you can select the mobile number as the information that needs to be updated.
Step 4: Review the Information
Before submitting the request, carefully check the new mobile number.
A wrong digit can cause problems with OTPs and future government transactions, so make sure the number belongs to you and is currently active.
Step 5: Pay the Applicable Fee
The current ICP Smart Service fee for the Data Update service is AED 50.
Once the payment is completed, the request can proceed for processing.
Step 6: Wait for the Data to Be Updated
ICP states that once the process is completed, the updated information is automatically updated in the relevant systems.
This means that changing your registered mobile number is treated as a data update rather than a normal Emirates ID card renewal.
For the latest official requirements and service information, always check the ICP Data Update service before submitting your application.
Official ICP Data Update Service
Can I Change My Emirates ID Mobile Number Online?
Yes. ICP provides digital channels for the Data Update service.
The service is available through:
ICP Smart Services website
ICP Smart App
The ICP Smart Services system is available 24/7.
You need to access the service through your personal account and use UAE Pass for authentication.
This makes it possible to update your registered mobile number without necessarily visiting a service centre.
What Are the Requirements to Change the Mobile Number?
The process is relatively simple.
According to the current ICP service information, you generally need:
A valid UAE Pass account
Access to your personal ICP account
The new mobile number you want to register
Payment for the applicable service fee
ICP currently lists the required documents for this Data Update service as “N/A.”
However, your individual circumstances can affect the transaction. If you are unsure about the correct procedure, getting assistance before submitting the application can help prevent mistakes.
How Much Does It Cost to Change the Mobile Number in Emirates ID?
The current ICP Smart Service fee for the Data Update service is AED 50.
This is the fee listed by ICP for the Data Update service that covers non-essential information such as:
Mobile number
Email address
Address
Fees for other Emirates ID or residency services are different, so you should not assume that AED 50 applies to Emirates ID renewal, replacement or other transactions.
Do I Need a New Emirates ID Card After Changing My Mobile Number?
Not necessarily.
Changing your mobile number is a data update. It does not automatically mean that you need to replace your physical Emirates ID card.
The mobile number is part of the personal information associated with your government records, while the physical Emirates ID card has its own validity and issuance process.
If your Emirates ID itself is expired, damaged, lost or requires another type of update, a separate Emirates ID service may be required.
You can review the available Emirates ID Updates and other government transaction services through Amer Smart Lounge.
What If My Old Mobile Number Is No Longer Active?
This is one of the most common situations.
For example, you may have:
Cancelled your old SIM card
Changed your mobile operator
Lost access to your previous number
Moved to a new UAE mobile number
Registered an old number that you no longer use
If your old number is inactive, you should update your registered information as soon as possible.
However, if you cannot complete the digital process because you cannot access the required authentication or account, it may be better to seek assistance rather than repeatedly attempting the transaction.
An Amer service centre can help you understand the appropriate government transaction and whether you need a data update or another service.
Can I Change the Mobile Number for My Family Members?
ICP has specific rules for family members.
According to the current Data Update service information, personal information for family members must be updated through the sponsor’s or head of family’s personal account.
This is important for people managing Emirates ID-related information for dependants.
For example, if you are sponsoring your spouse or children, you may need to use the appropriate sponsor/head-of-family account rather than assuming that each dependant’s information can be changed from the same individual account.
How Long Does the Emirates ID Mobile Number Update Take?
The ICP service information states that after the required information is updated and the applicable fee is paid, the data is updated in the systems automatically.
Because the actual experience can depend on the account, transaction and government systems involved, it is better not to rely on an unofficial fixed processing time.
If you have completed the update but still experience problems with your registered information, check the status of your relevant government transaction or contact ICP support.
If you have recently completed another Emirates ID application, you can also read our guide on How to Check Emirates ID Status Online in UAE.
How to Check Emirates ID Status Online in UAE
What Should You Do After Changing Your Mobile Number?
Once your Emirates ID information has been updated, it is a good idea to make sure your new number is also updated wherever you use it.
Depending on your circumstances, this may include:
UAE government accounts
Banking services
Insurance accounts
Employer records
Telecom accounts
Utility services
UAE Pass
Other services that use your mobile number for OTP verification
Updating your Emirates ID information does not automatically mean that every private company or organisation will update its own customer records.
You may therefore need to update your mobile number separately with banks, employers, telecom providers and other service providers.
Common Mistakes to Avoid
Changing a mobile number is a simple transaction, but a few mistakes can create unnecessary delays.
1. Entering the wrong mobile number
Double-check every digit before submitting the request.
2. Using an inactive number
Make sure your new number is active and accessible.
3. Forgetting UAE Pass access
The ICP Data Update service requires UAE Pass authentication.
4. Assuming the physical Emirates ID must be replaced
A mobile number update is different from Emirates ID renewal or replacement.
5. Updating only one account
If your mobile number is used for banking, insurance, employment or other services, update those records separately.
6. Submitting another application unnecessarily
If you already submitted a request, check its status or seek clarification before creating another transaction.
Can Amer Center Help With Emirates ID Mobile Number Updates?
Yes. Amer Smart Lounge provides Emirates ID-related services, including Emirates ID applications, renewals and updates.
If you are searching for an Amer Center Dubai for assistance with government transactions, you can visit Amer Smart Lounge at Oasis Tower, Ground Floor, near Financial Centre Metro Station on Sheikh Zayed Road.
The team can help you understand the appropriate transaction and assist with the applicable Emirates ID update process.
Basima, Customer Happiness Consultant at Amer Smart Lounge, regularly helps customers who are unsure whether they need a simple information update, Emirates ID renewal or another government service. This can be particularly useful when your old mobile number is no longer available.
Looking for an Amer Center Near Me?
If you are searching online for an Amer Center near me or Amer near me, Amer Smart Lounge is located at:
Ground Floor, Oasis Tower
Near Financial Centre Metro Station
Sheikh Zayed Road, Dubai
The centre currently lists its working hours as Monday to Saturday, 8:00 AM to 8:00 PM.
You can also explore the full range of Amer Services available through Amer Smart Lounge, including visa services, Emirates ID services, medical services, Golden Visa services, labour services and other UAE government transactions.
Emirates ID Mobile Number Change Checklist
Before starting the process, keep this quick checklist in mind:
☑ UAE Pass account available
☑ New UAE mobile number active
☑ Correct personal information
☑ Access to your ICP account
☑ AED 50 Smart Service fee available
☑ Check the information carefully before submission
☑ Update your new number separately with banks and other private organisations
Frequently Asked Questions
How do I change my mobile number in Emirates ID?
You can use the ICP Data Update service to update your mobile number and other non-essential personal information. The service requires UAE Pass authentication.
How much does it cost to update the Emirates ID mobile number?
The current ICP Smart Service fee for the Data Update service is AED 50.
Can I change my Emirates ID mobile number online?
Yes. ICP provides the Data Update service through its Smart Services website and Smart App.
Do I need to replace my Emirates ID after changing my mobile number?
A mobile number change is a data update and does not automatically require replacement of the physical Emirates ID card.
What if my old Emirates ID mobile number is inactive?
You should update your registered information with the new active number. If you cannot complete the digital process because of authentication or account-related issues, seek assistance from ICP or an authorised service centre.
Can I update my family’s mobile numbers?
For family members, ICP states that personal information must be updated through the sponsor’s or head of family’s personal account.
Do I need documents to change my Emirates ID mobile number?
ICP currently lists the required documents for the Data Update service as N/A. You will, however, need to authenticate through UAE Pass.
How can I find an Amer Center near me in Dubai?
Amer Smart Lounge is located at Ground Floor, Oasis Tower, near Financial Centre Metro Station, Sheikh Zayed Road, Dubai. You can visit the Amer Smart Lounge website for service information and contact details.
Amer Center Near Me – Amer Smart Lounge
Final Thoughts
Changing your mobile number in Emirates ID in the UAE is a straightforward process when you use the correct government service.
The ICP Data Update service allows you to update your registered mobile number, email address or address through its digital channels. The current Smart Service fee is AED 50, and the service requires UAE Pass authentication.
Before submitting the request, make sure your new mobile number is active and that all the information you enter is correct. After the update, remember that banks, employers, telecom companies and other private organisations may require separate updates to their records.
If you need assistance with an Emirates ID update or another UAE government transaction in Dubai, Amer Smart Lounge can help you identify the appropriate service and guide you through the process.
